How Can We Help You?
At Simpli Home, we strive to make your life easier. We realize that sometimes you need help with our products. Our team of technical experts and customer service representatives are available during working hours to help you. For the fastest response please contact us via e-mail and we will respond within 24 business hours. For further assistance, please contact the number below from Monday to Friday, 9:00 AM - 5:00 PM Eastern Standard Time.
- Our return process only applies to the items bought from Simpli-Home's website, please read Return and Refund policy before submitting a request.
If you’ve bought items from our retail partners, please contact Customer Service.
- If you are missing an Assembly Instruction, Product Specification or the Warranty, you can find them on our website's product page under the download section.
- If you have received a product with damaged or missing parts you can easily request a replacement. Please click "Submit a Request" or send us an email and indicate the product model number, part number (with quantity) or letter, your full name, mailing address and phone number in the body of your message.
- If you do not find products previously sold by Simpli Home, please contact us with the details such as product name, color, model number or UPC number and a photo of the product.
For Online Product Support Please Call: 1-866-518-0120
Customer Service Email Address: firstname.lastname@example.org
We look forward to hearing from you.
As a result of high client volume during this busy season and limitations due to COVID, there is a delay in our response from our agents. Please be assured that your customer service emails, calls and tickets will be taken care of by our customer service representatives. Click here to read about COVID-19 - Important Notice.