Support Requests

At Simpli Home, we strive to make your life easier. We realize that sometimes you need help with our products. Our team of technical experts and customer service representatives are available during working hours to help you. For the fastest response, please contact us via the email address shown below and we will respond within 24 business hours. For further assistance, please call the number below from Monday to Friday, 9:00 AM - 6:00 PM Eastern Standard Time.


  • Our return process only applies to the items bought from Simpli Home's website, please read our Return and Refund policy before submitting a request.
  • If you've purchased items from our retail partners, please contact Customer Service.
  • If you are missing Assembly Instruction, Product Specifications or the Warranty, you can find them on our website's product page under the download section.
  • If you have received a product with damaged or missing parts, you can easily request a replacement. Please click "Submit Parts / Returns Request" button above or send us an email with the following information included in the body of your message: the product model number, part number or letter (with quantity), your full name, mailing address and phone number.
  • If you do not find products previously sold by Simpli Home, please contact us with the details such as product name, color, model number or UPC number and a photo of the product.

For Online Product Support please call: 1-866-518-0120

Customer Service Email Address:

We look forward to hearing from you.

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