Extended Warranty Program
Mulberry Account Log In
All questions or issues related to Mulberry are handled exclusively by the Mulberry Customer Support team. Please direct all inquiries to support@mulberry.com
Customers can add a Mulberry Protection Plan when viewing eligible product pages on the Simpli Home website. If the product qualifies for coverage, an option to select a protection plan will be displayed. Once a plan duration is selected and the item is added to the cart, the protection plan will be added automatically.
After purchase, customers will receive a welcome email from Mulberry containing the details of their plan, along with an activation link. This link allows them to create login credentials and access their personal customer portal, where they can:
- View coverage details
- Update personal information
- File a claim
- Transfer the plan
The activation link remains valid for 30-days. If the link expires, clicking it will automatically trigger the delivery of a new activation email.
Pricing varies based on the specific product. Please refer to the individual product page to review coverage options and associated costs.
No. Tax is included in the purchase price of the protection plan.
Coverage starts on the product’s delivery date. However, it excludes defects in materials or workmanship until the manufacturer’s warranty has expired.
If a customer initiates a claim directly with Simpli Home and there is no applicable manufacturer’s warranty, they should be directed to contact Mulberry Support for further assistance.
No separate registration is required. The plan activates automatically on the delivery date.
Customers can submit claims through getmulberry.com y logging into their account and uploading the following:
- Date of the incident
- Photos of the damage
- A description of what occurred
If Mulberry determines a replacement is necessary, the product will be replaced or a cash settlement will be offered (minus any previous claims costs). Mulberry covers basic shipping costs for replacements.
Coverage is limited to the original retail value of the product or a single replacement (or equivalent cash settlement).
If a product or material is discontinued, Mulberry will offer a cash settlement in place of a replacement.
Yes. Customers may cancel at any time.
Customers can cancel or return Mulberry Protection Plans by contacting Simpli Home and receive eligible refund.
A full refund is available within the first 30 days after delivery.
Please note: Once a claim is approved under a protection plan, the customer is no longer eligible for a refund.
